Customer Top Questions 8

• What is Rental Vehicle Excess Insurance?
• How does car rental excess travel insurance work?
• What does Prosura rental vehicle excess travel insurance cover?
• What is reimbursement insurance?
• Are you selling the car rental company's excess reduction product?

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Customer Support 12

• How do I contact Prosura?
• I called out of office hours. What should I do?
• How do I get a tax invoice for my insurance policy?
• Can I enquire about a policy if I am not the policy holder?
• Where can I read the Product Disclosure Statement (PDS)?

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Purchase Support 14

• Which state should I choose when purchasing my car rental excess travel insurance policy?
• Can I travel between states with 1 policy?
• Can I purchase a policy for a single day?
• Does a single policy provide cover for 2 or more incidents within 1 journey?
• What payment methods does Prosura accept?

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Key Product Features 4

• What car rental vehicle types are covered by an excess travel insurance policy? Will my policy cover all car rental companies?
• Does the car rental excess travel insurance product provide cover for travel to an island?
• Does the car rental excess travel insurance product provide cover for multi vehicle accidents?
• What is Emergency Cancellation Protection?

Product Inclusions 9

• Does the car rental excess travel insurance product provide cover for single vehicle accidents (SVA)?
• Does the car rental excess travel insurance product provide cover for underbody and roof damage?
• Does the car rental excess travel insurance product provide cover for windscreen and auto glass damage?
• Does the car rental excess travel insurance product provide cover for towing?
• Does the car rental excess travel insurance product provide cover for hail damage?

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Customer Liability When Hiring A Car 3

• What is the rental vehicle excess?
• What is my financial liability when I hire a car?
• Am I still liable for the damage to the rental car even if I was not at fault?

Nominated & Additional Drivers 8

• What is a nominated driver?
• How do I add my wife / spouse / partner / additional driver to my car rental excess travel insurance policy?
• How much does it cost to add a driver to my car rental excess travel insurance policy?
• How do I add an additional driver/s to the car rental agreement?
• What age range does the product provide cover for?

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Policy Confirmation 3

• How do I know that my car rental excess travel policy is confirmed?
• What is a Certificate of Insurance?
• When will my car rental excess travel insurance policy payment be charged to my credit card?

Policy Modifications 7

• Can I extend my car rental excess travel insurance policy after the Period of Cover has expired?
• Will my car rental excess travel insurance policy extend automatically when I extend my rental car hire?
• Can I change the commencement of my car rental excess travel insurance Period of Cover?
• Can I change the expiry of my car rental excess travel insurance Period of Cover?
• Can I extend my car rental excess travel insurance policy?

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Policy Cancellations 4

• How do I cancel my car rental excess travel insurance policy?
• Can I cancel my car rental excess travel insurance policy any time before I travel?
• Can I cancel my car rental excess travel insurance policy after I have collected my hire car?
• I cancelled my car rental booking. Will my car rental excess travel insurance automatically cancel too?

Cooling Off Period 1

• What are the product Cooling Off Period terms & conditions?

Refunds 7

• I picked up / returned my rental car early. Can I get a part refund for the day/s that I did not use the hire car?
• Can I get a partial refund for my excess travel insurance policy ?
• What is the refund policy for my car rental excess travel insurance?
• How long will it take for the refund to appear in my account?
• Where will the refund be paid?

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Claims 9

• Can assessed claim funds be paid in foreign currencies? (Travel in NZ policies)
• Contact Prosura to Lodge a Claim
• I am having trouble lodging my claim on www.prosura.com
• What information do I need to provide to lodge a claim?
• Can assessed claim funds be paid in foreign currencies? (Travel in AU policies)

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General 2

• Who underwrites the rental vehicle excess insurance product?
• How much does Prosura Rental Vehicle Excess Travel Insurance cost?