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Refunds

I picked up / returned my rental car early. Can I get a part refund for the day/s that I did not use the hire car?
A Policy may be shortened any time before the Policy Start Date. A partial refund of the premium will be provided. Refunds will be calculated based on curre...
Tue, 9 May, 2023 at 5:01 PM
Can I get a partial refund for my excess travel insurance policy ?
A Policy may be shortened any time before the Policy Start Date. A partial refund of the premium will be provided. Refunds will be calculated based on curre...
Tue, 9 May, 2023 at 4:31 PM
What is the refund policy for my car rental excess travel insurance?
Please refer to part 3 of your Product Disclosure Statement, titled, Cancellations, Refunds and Modifications.
Tue, 9 May, 2023 at 5:06 PM
How long will it take for the refund to appear in my account?
The refund may take up to 10 business days to appear on your bank statement after it has been processed. 
Tue, 9 May, 2023 at 5:06 PM
Where will the refund be paid?
Refunds are credited to the original account used to purchase the policy.   We cannot pay refunds into an alternate account. 
Tue, 9 May, 2023 at 5:05 PM
The car rental company would not accept my insurance so I purchased their excess reduction product. Can I get a refund?
Premium refunds (minus processing fees) are offered for cancellations made before your Policy Start Date. You might also be interested in, "I have ...
Tue, 9 May, 2023 at 4:29 PM
I did not collect a hire car. Can I get a refund?
Refund eligibility is assessed in accordance with the product Cooling Off Period Terms and Conditions as outlined in the Product Disclosure Statement (PDS). 
Tue, 9 May, 2023 at 5:05 PM