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Refunds

I picked up / returned my rental car early. Can I get a part refund for the day/s that I did not use the hire car?
A Policy may be reduced any time before commencement of your Period of Cover. A partial refund of the premium will be provided. Refunds will be calculated b...
Thu, 14 Mar, 2024 at 12:02 PM
Can I get a partial refund for my excess travel insurance policy ?
A Policy may be reduced any time before commencement of your Period of Cover. A partial refund of the premium will be provided. Refunds will be calculated b...
Thu, 14 Mar, 2024 at 12:03 PM
What is the refund policy for my car rental excess travel insurance?
Prior to commencement of your Period of Cover, you may cancel your Policy and obtain a refund of the premium paid (Processing Fees will not be refunded). ...
Thu, 14 Mar, 2024 at 12:04 PM
How long will it take for the refund to appear in my account?
The refund may take up to 10 business days to appear on your bank statement after it has been processed. 
Tue, 9 May, 2023 at 5:06 PM
Where will the refund be paid?
Refunds are credited to the original account used to purchase the policy.   We cannot pay refunds into an alternate account. 
Tue, 9 May, 2023 at 5:05 PM
The car rental company would not accept my insurance so I purchased their excess reduction product. Can I get a refund?
Prior to commencement of your Period of Cover, you may cancel your Policy and obtain a refund of the premium paid (Processing Fees will not be refunded).  ...
Thu, 14 Mar, 2024 at 12:07 PM
I did not collect a hire car. Can I get a refund?
Refund eligibility is assessed in accordance with the product Cooling Off Period Terms and Conditions as outlined in the Product Disclosure Statement (PDS). 
Tue, 9 May, 2023 at 5:05 PM