What information do I need to provide to lodge a claim?
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Modified on: Thu, 14 Mar, 2024 at 12:13 PM
Prosura Rental Vehicle Excess Travel Insurance Products are issued by Pacific International Insurance Pty Ltd ABN 83 169 311 193 (‘Pacific’). Prosura Pty Ltd ABN 59 638 142 720, Australian Financial Services Licence Number 530275 (‘Prosura’), is authorised to carry on a financial services business to provide general financial product advice, and deal in, general insurance products, and handle and settle claims. When Prosura provides these services, it does so on behalf of the insurer, Pacific, pursuant to a binding authority, as the agent of Pacific. Prosura does not act as your agent. Any advice provided by Prosura is general and does not take into account your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement and Financial Services Guide and the Target Market Determination. If you purchase a policy, Prosura receives a commission which is a percentage of your premium - ask us for more details.
You must obtain a receipt from the Rental Provider for all charges you wish to claim reimbursement for.
To make a claim you must complete the online claims process at www.prosura.com/claim and upload copies of the documents and proof of loss that we reasonably require to support your claim, including a receipt from the Rental Provider for all charges you wish to claim reimbursement for. Please visit https://prosura.com/claims/ for a list of documents.
We may require more information, if we do, we’ll be in touch.
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