Customer Top Questions

What is Rental Vehicle Excess Insurance?
When you hire a rental car, you usually have a financial liability to pay for the costs to repair vehicle damage that is caused as a result of the car being...
Thu, 14 Mar, 2024 at 9:16 AM
How does car rental excess travel insurance work?
Prosura RVE Insurance is reimbursement insurance. If the car is damaged during your rental the car rental company will usually charge your credit card t...
Thu, 14 Mar, 2024 at 9:31 AM
What does Prosura rental vehicle excess travel insurance cover?
Full product inclusions, coverage limits (AUD $10,000), exclusions, terms and conditions are outlined in the Product Disclosure Statement (PDS). Please read...
Thu, 14 Mar, 2024 at 9:36 AM
What is reimbursement insurance?
Where damage to, or theft of, the rental vehicle has occurred, Insureds are required to pay the car rental company and produce invoices and receipts for the...
Tue, 9 May, 2023 at 5:18 PM
Are you selling the car rental company's excess reduction product?
No. Prosura RVE Travel Insurance is underwritten by Pacific International Insurance Pty Ltd and is independent of car rental companies.   It is an alterna...
Thu, 14 Mar, 2024 at 9:39 AM
I have purchased an insurance policy. Do I need to purchase cover from the car rental company too?
Prosura RVE Travel Insurance is an alternative option to purchasing excess reduction waivers from the car hire companies. There is no requirement to purchas...
Thu, 14 Mar, 2024 at 9:43 AM
The car rental company doesn't know anything about my policy. Am I covered?
The car hire company does not need to know about your policy for you to be eligible for cover.  Prosura RVE Travel Insurance is underwritten by Pacific Inte...
Thu, 14 Mar, 2024 at 9:46 AM
What's the difference between Prosura and the excess reduction products offered at the counter?
You may wish to compare the features, limits, inclusions, exclusions and other terms and conditions of a waiver product offered to you by the car rental com...
Thu, 14 Mar, 2024 at 9:49 AM