Customer Top Questions

What is Rental Vehicle Excess Insurance?
First of all, let's explain the rental vehicle excess, your financial liability when hiring a rental car in Australia.   When you hire a rental car, ...
Fri, 10 Dec, 2021 at 9:07 AM
How does car rental excess travel insurance work?
Prosura RVE Insurance is reimbursement insurance.  If the car is damaged during your rental the car rental company will usually charge your credit card the...
Wed, 15 Dec, 2021 at 2:14 PM
What does Prosura rental vehicle excess travel insurance cover?
Full product inclusions, coverage limits (AUD $10,000), exclusions, terms and conditions are outlined in the Product Disclosure Statement (PDS). Please read...
Thu, 2 Dec, 2021 at 10:02 AM
What is reimbursement insurance?
Where damage to, or theft of, the rental vehicle has occurred, Insureds are required to pay the car rental company and produce invoices and receipts for the...
Thu, 2 Dec, 2021 at 10:03 AM
Are you selling the car rental company's excess reduction product?
No. Prosura RVE insurance is underwritten by Pacific International Insurance Pty Ltd and is independent of car rental companies.   It is an alternative to...
Thu, 2 Dec, 2021 at 10:08 AM
I have purchased an insurance policy. Do I need to purchase cover from the car rental company too?
Prosura RVE Insurance is an alternative option to purchasing excess reduction waivers from the car hire  companies. There is no requirement to purchase waiv...
Thu, 2 Dec, 2021 at 10:08 AM
The car rental company doesn't know anything about my policy. Am I covered?
The RVE insurance sold by Prosura is independent of the car hire  companies. The car hire company does not need to know about your policy for you to be elig...
Thu, 2 Dec, 2021 at 10:09 AM
What's the difference between Prosura and the excess reduction products offered at the counter?
You may wish to compare the features, limits, inclusions, exclusions and other terms and conditions of a waiver product offered to you by the car rental com...
Wed, 8 Dec, 2021 at 8:53 AM