Customer Support
Contact Hours The Prosura contact centre is open Monday to Friday between 9am - 5pm Australian Eastern Standard Time (AEST). When will I receive a r...
Thu, 2 Dec, 2021 at 10:14 AM
Our contact centre operates between 9am to 5pm Australian Eastern Standard Time (AEST), Monday to Friday. If you'd like to contact us outside of th...
Thu, 2 Dec, 2021 at 10:15 AM
After you purchase your policy, you will receive a Confirmation Email to your nominated email address. A tax invoice for your purchase is included as pa...
Thu, 2 Dec, 2021 at 10:15 AM
Only a Policy Holder can enquire about their policy. Policy enquiries and changes cannot be made by a third party on behalf of the policy holder unles...
Thu, 2 Dec, 2021 at 10:16 AM
Product Disclosure Statements (PDS) are available on the Prosura website. If you have purchased a policy, your policy Product Disclosure Statement is li...
Thu, 2 Dec, 2021 at 10:16 AM
Full product inclusions, exclusions, limits and other terms and conditions are outlined in the applicable Product Disclosure Statement (PDS).
Thu, 2 Dec, 2021 at 10:17 AM
Responses to customer voice messages and emails will be provided within 1 business day of receiving the request. The Prosura call centre is open from 9a...
Thu, 2 Dec, 2021 at 10:18 AM
Fees and surcharges including premium location surcharge, admin and credit card fees charged by the car rental company in connection with the excess charges...
Thu, 2 Dec, 2021 at 10:20 AM
We're sorry that you are having difficulty purchasing your policy. If you have not received a confirmation email, it is most likely that your polic...
Thu, 2 Dec, 2021 at 10:21 AM
Thank you for purchasing a Prosura Rental Vehicle Excess Travel Insurance policy. A confirmation email is issued to your nominated email account once y...
Thu, 2 Dec, 2021 at 10:21 AM