Contact Hours   The Prosura contact centre is open Monday to Friday between 9am - 5pm Australian Eastern Standard Time (AEST).   When will I receive a r...

You can cancel or modify an existing policy at any time via the Prosura Self Service Portal using your policy number and the email address you specified whe...

After you purchase your policy, you will receive a Confirmation Email to your nominated email address.   A tax invoice for your purchase is included in yo...

Policy enquiries and changes, except for name changes, can be made by a third party if they are able to verify the required policy details or otherwise have...

Product Disclosure Statements (PDS) are available on the Prosura website. If you have purchased a policy, your policy Product Disclosure Statement is lin...

Full product inclusions, exclusions, limits and other terms and conditions are outlined in the applicable Product Disclosure Statement (PDS).  

Responses to customer voice messages and emails will be provided within 1 business day of receiving the request.   The Prosura call centre is open from 9a...

Fees and surcharges including premium location surcharge, admin and credit card fees charged by the car rental company in connection with the excess or othe...

We're sorry that you are having difficulty purchasing your policy.   If you have not received a confirmation email, it is most likely that your policy...

Thank you for purchasing a Prosura Rental Vehicle Excess Travel Insurance policy.    A confirmation email is issued to your nominated email account once y...