Customer Support

How do I contact Prosura?
Contact Hours   The Prosura contact centre is open Monday to Friday between 9am - 5pm Australian Eastern Standard Time (AEST).   When will I receive a r...
Thu, 2 Dec, 2021 at 10:14 AM
I called out of office hours. What should I do?
Our contact centre operates between 9am to 5pm Australian Eastern Standard Time (AEST), Monday to Friday.   If you'd like to contact us outside of th...
Thu, 2 Dec, 2021 at 10:15 AM
How do I get a tax invoice for my insurance policy?
After you purchase your policy, you will receive a Confirmation Email to your nominated email address.   A tax invoice for your purchase is included as pa...
Thu, 2 Dec, 2021 at 10:15 AM
Can I enquire about a policy if I am not the policy holder?
 Only a Policy Holder can enquire about their policy.    Policy enquiries and changes cannot be made by a third party on behalf of the policy holder unles...
Thu, 2 Dec, 2021 at 10:16 AM
Where can I read the Product Disclosure Statement (PDS)?
Product Disclosure Statements (PDS) are available on the Prosura website. If you have purchased a policy, your policy Product Disclosure Statement is li...
Thu, 2 Dec, 2021 at 10:16 AM
What are the product terms and conditions?
Full product inclusions, exclusions, limits and other terms and conditions are outlined in the applicable Product Disclosure Statement (PDS). 
Thu, 2 Dec, 2021 at 10:17 AM
How long will it take to receive a response to my email / voice mail?
Responses to customer voice messages and emails will be provided within 1 business day of receiving the request.   The Prosura call centre is open from 9a...
Thu, 2 Dec, 2021 at 10:18 AM
Does the insurance product provide cover for reimbursement of credit card surcharges and fees charged by the car rental vehicle company?
Fees and surcharges including premium location surcharge, admin and credit card fees charged by the car rental company in connection with the excess charges...
Thu, 2 Dec, 2021 at 10:20 AM
I am having trouble with the purchase page. I have entered my details and tried to pay, however I'm not sure if the purchase has been confirmed?
We're sorry that you are having difficulty purchasing your policy.   If you have not received a confirmation email, it is most likely that your polic...
Thu, 2 Dec, 2021 at 10:21 AM
I have not received my car rental excess insurance confirmation email.
Thank you for purchasing a Prosura Rental Vehicle Excess Travel Insurance policy.    A confirmation email is issued to your nominated email account once y...
Thu, 2 Dec, 2021 at 10:21 AM