Contact Hours   The Prosura contact centre is open Monday to Friday between 9am - 5pm Australian Eastern Standard Time (AEST).   When will I receive a r...

Our contact centre operates between 9am to 5pm Australian Eastern Standard Time (AEST), Monday to Friday.   If you'd like to contact us outside of th...

After you purchase your policy, you will receive a Confirmation Email to your nominated email address.   A tax invoice for your purchase is included as pa...

 Only a Policy Holder can enquire about their policy.    Policy enquiries and changes cannot be made by a third party on behalf of the policy holder unles...

Product Disclosure Statements (PDS) are available on the Prosura website. If you have purchased a policy, your policy Product Disclosure Statement is li...

Full product inclusions, exclusions, limits and other terms and conditions are outlined in the applicable Product Disclosure Statement (PDS). 

Responses to customer voice messages and emails will be provided within 1 business day of receiving the request.   The Prosura call centre is open from 9a...

Fees and surcharges including premium location surcharge, admin and credit card fees charged by the car rental company in connection with the excess charges...

We're sorry that you are having difficulty purchasing your policy.   If you have not received a confirmation email, it is most likely that your polic...

Thank you for purchasing a Prosura Rental Vehicle Excess Travel Insurance policy.    A confirmation email is issued to your nominated email account once y...