Purchase Support

Which state should I choose when purchasing my car rental excess travel insurance policy?
Choose the state that you will collect your hire car from. For example, if collecting your hire car from Brisbane, choose Queensland when generating your in...
Tue, 9 May, 2023 at 5:15 PM
Can I travel between states with 1 policy?
Yes. The product provides cover for travel within Australia and a car can travel across multiple states as part of a single journey. 
Tue, 9 May, 2023 at 5:15 PM
Can I purchase a policy for a single day?
Yes. The product can be purchased for a single day. 
Tue, 9 May, 2023 at 5:14 PM
Does a single policy provide cover for 2 or more incidents within 1 journey?
Cover is not excluded on the basis that more than one incident has occurred. Cover is provided up to $10,000 for multiple inclusions, in connection with one...
Tue, 9 May, 2023 at 5:14 PM
What payment methods does Prosura accept?
Prosura accepts payment from all major credit cards including Visa and MasterCard. 
Tue, 9 May, 2023 at 5:14 PM
Can I purchase a policy after I collect my hire car?
No. Insurance must be purchased prior to signing the rental agreement. 
Tue, 9 May, 2023 at 5:14 PM
Can I purchase insurance when I collect my hire car?
Insurance must be purchased prior to signing the rental agreement. Prosura Rental Vehicle Excess Travel Insurance cannot be purchased from the car rental co...
Tue, 9 May, 2023 at 5:13 PM
Do I have to purchase insurance when I book my hire car?
No. If you choose to purchase a Prosura Rental Vehicle Excess Insurance policy, you may do so  any time prior to signing your rental agreement. 
Tue, 9 May, 2023 at 5:13 PM
Can I book my rental car now and pay for insurance later?
Yes. You can book your car and then purchase insurance at a later date, at any time prior to signing your rental agreement. 
Tue, 9 May, 2023 at 5:13 PM
I am hiring 2 cars. Do I need one policy or two?
You will need to purchase 2 separate policies if you require cover for 2 rental cars. Full product inclusions, exclusions, limits and other terms and condit...
Tue, 9 May, 2023 at 5:13 PM