Claims

How do I lodge a claim?
Your claim will be handled on the insurer’s behalf by Prosura Pty Ltd (Authorised Representative Number 001279680). In managing, handling and settling claim...
Wed, 8 Dec, 2021 at 2:26 PM
How long will it take to process my claim?
All claims must be lodged online on Prosura My Policy Page.   Claims are processed within 10 working days after Prosura receives all appropriate informati...
Wed, 8 Dec, 2021 at 2:29 PM
Do I have to be in Australia to process my claim?
No, you do not have to be in Australia to process your claim. Claims can be lodged and managed online.   Non Australian Bank Accounts: Please note, when c...
Wed, 8 Dec, 2021 at 2:31 PM
Can assessed claim funds be debited into an overseas bank account?
Approved claim payments will be paid in Australian Dollars (AUD) by direct credit into the bank account nominated by the Nominated Driver who made the claim...
Wed, 8 Dec, 2021 at 2:34 PM
Can assessed claim funds be paid in foreign currencies?
Approved claim payments will be paid in Australian Dollars (AUD) by direct credit into the bank account nominated by the Nominated Driver who made the claim...
Wed, 8 Dec, 2021 at 2:38 PM
What information do I need to provide to lodge a claim?
To make a claim you must complete the online claims process at https://prosura.com/claims/ and upload the relevant documents. Please visit https://prosura.c...
Fri, 6 May, 2022 at 2:08 PM
I am having trouble lodging my claim on www.prosura.com
Please contact Prosura directly if you are having trouble lodging your claim online.   Our contact details are provided below.
Wed, 8 Dec, 2021 at 2:46 PM
Contact Prosura to Lodge a Claim
If you have an accident or your rental car is stolen you must notify the Rental Provider, and, in the case of theft, the police or other relevant authority,...
Wed, 8 Dec, 2021 at 2:46 PM