If you have an accident or your rental car is stolen you must notify the Rental Provider, and, in the case of theft, the police or other law enforcement age...

Please contact Prosura directly if you are having trouble lodging your claim online.   Our contact details are provided below. 

You must obtain a receipt from the Rental Provider for all charges you wish to claim reimbursement for. To make a claim you must complete the online claims...

If you have purchased a Prosura Rental Vehicle Excess Travel Insurance for travel in Australia, approved claim payments will be paid in Australian Dollars (...

Approved claim payments will be paid in Australian Dollars (AUD) by direct credit into the bank account nominated by the Nominated Driver who made the claim...

No, you do not have to be in Australia to process your claim. Claims can be lodged and managed online.   Please contact Prosura directly for claims enquir...

All claims must be lodged online on Prosura My Policy Page.   Claims are processed within 10 working days after Prosura receives all appropriate informati...

Your claim will be handled on the insurer’s behalf by Prosura Pty Ltd (AFSL 530275). In managing, handling and settling claims, Prosura acts as an agent ...