If you have an accident or your rental car is stolen you must notify the Rental Provider, and, in the case of theft, the police or other relevant authority,...

Please contact Prosura directly if you are having trouble lodging your claim online.   Our contact details are provided below. 

To make a claim you must complete the online claims process at https://prosura.com/claims/ and upload the relevant documents. Please visit https://prosura.c...

Approved claim payments will be paid in Australian Dollars (AUD) by direct credit into the bank account nominated by the Nominated Driver who made the claim...

Approved claim payments will be paid in Australian Dollars (AUD) by direct credit into the bank account nominated by the Nominated Driver who made the claim...

No, you do not have to be in Australia to process your claim. Claims can be lodged and managed online.   Non Australian Bank Accounts: Please note, when c...

All claims must be lodged online on Prosura My Policy Page.   Claims are processed within 10 working days after Prosura receives all appropriate informati...

Your claim will be handled on the insurer’s behalf by Prosura Pty Ltd (Authorised Representative Number 001279680). In managing, handling and settling claim...