What is Emergency Cancellation Protection? : Prosura

What is Emergency Cancellation Protection? Print

Modified on: Thu, 14 Mar, 2024 at 11:10 AM

Prosura Rental Vehicle Excess Travel Insurance Products are issued by Pacific International Insurance Pty Ltd ABN 83 169 311 193 (‘Pacific’). Prosura Pty Ltd ABN 59 638 142 720, Australian Financial Services Licence Number 530275 (‘Prosura’), is authorised to carry on a financial services business to provide general financial product advice, and deal in, general insurance products, and handle and settle claims. When Prosura provides these services, it does so on behalf of the insurer, Pacific, pursuant to a binding authority, as the agent of Pacific. Prosura does not act as your agent. Any advice provided by Prosura is general and does not take into account your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement and Financial Services Guide and the Target Market Determination. If you purchase a policy, Prosura receives a commission which is a percentage of your premium - ask us for more details.

Where you have paid a prepayment to a rental vehicle provider or travel agent, for rental of a Qualifying Rental Vehicle we will reimburse you for the Prepayment up to the limit noted in the PDS, if you have to cancel your rental vehicle booking due to an Emergency and you cannot recover the Prepayment from any source.

Where we say Emergency we mean a circumstance which is unforeseeable and unavoidable including:

(a) the death, injury, or illness of you or your close relative, business associate, or travelling companion,

(b) where you are prevented from collecting your rental due to a natural disaster, or a government direction related to COVID-19 requiring a lock down or border closure, or

(c) where your flight has been cancelled by an airline preventing you from being able to collect the vehicle as agreed with the rental vehicle provider, and the rental vehicle provider does not offer an alternative, or will not refund the Prepayment.

Full product inclusions, exclusions, limits and other terms and conditions are outlined in the applicable Product Disclosure Statement (PDS).

Prosura Customer Care Team
Within Australia: 1300 677 180
Overseas: +61 7 3062 6818
Email address: [email protected]

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What is Emergency Cancellation Protection? Print

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