If you have an accident or your rental car is stolen you must notify the Rental Provider, and, in the case of theft, the police or other law enforcement agency where required by law, as soon as possible. They will advise you what steps to take next based on the nature of your incident.


If you expect to lodge a claim, you must notify us immediately with your intent to claim by contacting us. Our contact details are provided below.


Prosura will process your claim within 10 working days of receiving your completed claim form and all necessary documentation.


If additional information is required, we will contact you within 10 working days.