Prosura Rental Vehicle Excess Travel Insurance Products are issued by Pacific International Insurance Pty Ltd ABN 83 169 311 193 (‘Pacific’). Prosura Pty Ltd ABN 59 638 142 720, Australian Financial Services Licence Number 530275 (‘Prosura’), is authorised to carry on a financial services business to provide general financial product advice, and deal in, general insurance products, and handle and settle claims. When Prosura provides these services, it does so on behalf of the insurer, Pacific, pursuant to a binding authority, as the agent of Pacific. Prosura does not act as your agent. Any advice provided by Prosura is general and does not take into account your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement and Financial Services Guide and the Target Market Determination. If you purchase a policy, Prosura receives a commission which is a percentage of your premium - ask us for more details.
If you have an accident or your rental car is stolen you must notify the Rental Provider, and, in the case of theft, the police or other relevant authority, as soon as possible. They will advise you what steps to take next based on the nature of your incident.
If you expect to lodge a claim, you must notify us immediately with your intent to claim by contacting us. Our contact details are provided below.
Prosura will process your claim within 10 working days of receiving your completed claim form and all necessary documentation.
If additional information is required, we will contact you within 10 working days.