Policy Modifications

Can I extend my car rental excess travel insurance policy after the policy end date?
No. Policies cannot be extended after the Policy End Date.  A Policy may be extended any time before the Policy End Date (as stated on your Certificate ...
Tue, 9 May, 2023 at 4:32 PM
Will my car rental excess travel insurance policy extend automatically when I extend my rental car hire?
No. If you extend your rental car hire, you will also need to extend your insurance policy.   To extend your policy, contact Prosura directly before your ...
Tue, 9 May, 2023 at 5:07 PM
Can I change the car rental excess travel insurance policy start date?
Yes. Changes to the policy start date can be made before the existing policy start date. Please note that will not be covered for emergency cancellation pro...
Tue, 9 May, 2023 at 5:09 PM
Can I change the car rental excess travel insurance policy end date?
Yes, an existing policy end date can be shortened or extended.   A policy end date can be extended anytime before the original policy end date (before the...
Tue, 9 May, 2023 at 5:07 PM
Can I extend my car rental excess travel insurance policy?
Yes, an existing policy end date can be shortened or extended.   A policy end date can be extended anytime before the original policy end date (before the...
Wed, 8 Dec, 2021 at 2:02 PM
Is my insurance for a specific car rental booking or can I use it for a new car rental booking?
Policies are not car rental booking specific. An eligible Qualifying Rental Vehicle is any vehicle weighing equal to or less than 4.5 tonnes, that can be re...
Tue, 9 May, 2023 at 4:32 PM
I did not collect a hire car. Can I get a refund?
Refund eligibility is assessed in accordance with the product Cooling Off Period Terms and Conditions as outlined in the Product Disclosure Statement (PDS).
Tue, 9 May, 2023 at 5:05 PM