Policy Modifications

Can I extend my car rental excess travel insurance policy after the Period of Cover has expired?
No. Policies cannot be extended after the Policy has expired. A Policy may be extended any time before your Period of Cover expires provided that the ext...
Thu, 14 Mar, 2024 at 11:41 AM
Will my car rental excess travel insurance policy extend automatically when I extend my rental car hire?
No. If you extend your rental car hire, you will also need to extend your insurance policy.   You can extend your Policy online via the Self Service Porta...
Thu, 14 Mar, 2024 at 11:37 AM
Can I change the commencement of my car rental excess travel insurance Period of Cover?
Yes, a Policy may be extended or reduced any time before commencement of your Period of Cover.  If you reduce your Period of Cover, you will not be covered ...
Thu, 14 Mar, 2024 at 11:47 AM
Can I change the expiry of my car rental excess travel insurance Period of Cover?
Yes. a Policy may be extended or reduced any time before commencement of your Period of Cover.  A Policy may be extended any time before your Period of Cov...
Thu, 14 Mar, 2024 at 11:50 AM
Can I extend my car rental excess travel insurance policy?
Yes, an existing policy end date can be shortened or extended.   A policy end date can be extended anytime before the original policy end date (before the...
Wed, 8 Dec, 2021 at 2:02 PM
Is my insurance for a specific car rental booking or can I use it for a new car rental booking?
Policies are not car rental booking specific. The policy will provide cover for a qualifying rental vehicle rented during the Period of Cover.  An eligible...
Thu, 14 Mar, 2024 at 11:53 AM
I did not collect a hire car. Can I get a refund?
Refund eligibility is assessed in accordance with the product Cooling Off Period Terms and Conditions as outlined in the Product Disclosure Statement (PDS).
Tue, 9 May, 2023 at 5:05 PM