I called out of office hours. What should I do? : Prosura

I called out of office hours. What should I do? Print

Modified on: Thu, 2 Dec, 2021 at 10:15 AM

Prosura Rental Vehicle Excess Travel Insurance Products are issued by Pacific International Insurance Pty Ltd ABN 83 169 311 193 (‘Pacific’). Prosura Pty Ltd ABN 59 638 142 720, Australian Financial Services Licence Number 530275, (‘Prosura’), has been authorised by Pacific to enter into policies and deal with them, as the agent of Pacific. Prosura does not act as your agent. Any advice provided by Prosura is general and does not take into account your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement and Financial Services Guide and the Target Market Determination. If you purchase a policy, we receive a commission which is a percentage of your premium - ask us for more details.

Our contact centre operates between 9am to 5pm Australian Eastern Standard Time (AEST), Monday to Friday.

If you'd like to contact us outside of these hours, you can either leave us a voice message or send us an email.

To best assist us with your concern, please advise your name, policy number, contact number and a short description of your concern.

Please note, we will endeavour to respond within 1 business day of receiving your message.

Alternatively, if you're planning to cancel or modify an existing policy, you can click the "Manage Policy" link in your confirmation email to make these changes unassisted.

Our contact details are provided below.

Prosura Customer Care Team
Within Australia: 1300 677 180
Overseas: +61 7 3062 6818
Email address: help@prosura.com

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I called out of office hours. What should I do? Print

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