You can cancel or modify an existing policy at any time via the Prosura Self Service Portal using your policy number and the email address you specified when you purchased the policy. You policy number is reference in the confirmation email that we sent to you when we confirmed your policy.  

If you need other assistance outside office hours you can either leave us a voice message or send us an email.


To best assist us with your concern, please advise your name, policy number, contact number and a short description of your concern.


Please note, we will endeavour to respond within 1 business day of receiving your message.


Our contact details are provided below.