Your claim will be handled on the insurer’s behalf by Prosura Pty Ltd (AFSL 530275). In managing, handling and settling claims, Prosura acts as an agent for the insurer, not for you.

All claims must be lodged online by logging in on the Prosura My Policy Page.



A 6-digit One Time Passcode (OTP) will be sent to your nominated email address. Enter the OTP to successfully log in to your policy.



Upon successful log in, click on Make a Claim.



Fill out all the pages on the online claim form and upload all the required documentation.



Click on Submit Claim once all information and documents required have been provided.



You may also contact Prosura Customer Care Team for assistance in lodging a claim online.