Prosura Rental Vehicle Excess Travel Insurance Products are issued by Pacific International Insurance Pty Ltd ABN 83 169 311 193 (‘Pacific’). Prosura Pty Ltd ABN 59 638 142 720, Australian Financial Services Licence Number 530275 (‘Prosura’), is authorised to carry on a financial services business to provide general financial product advice, and deal in, general insurance products, and handle and settle claims. When Prosura provides these services, it does so on behalf of the insurer, Pacific, pursuant to a binding authority, as the agent of Pacific. Prosura does not act as your agent. Any advice provided by Prosura is general and does not take into account your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement and Financial Services Guide and the Target Market Determination. If you purchase a policy, Prosura receives a commission which is a percentage of your premium - ask us for more details.
Approved claim payments will be paid in Australian Dollars (AUD) by direct credit into the bank account nominated by the Nominated Driver who made the claim. Claimants will be responsible for fees and charges levied by financial institutions for transfers to accounts not domiciled in Australia, these fees will be deducted from approved claims payments where applicable. The rate of currency exchange that will apply is the rate determined by our bank or payment intermediary at the time the claims payment is approved by us.
Non Australian Bank Accounts: Please note, when completing your claim form, if your preferred bank account is not an Australian account, please clearly state what country your bank account is located within, your bank account number, SWIFT code and branch details.
You may refer to the 'How do I lodge a claim?' FAQ to learn more about how to lodge a claim online, or contact Prosura directly for claims assistance.
