Modified on: Tue, 9 May, 2023 at 4:28 PM
Prosura Rental Vehicle Excess Travel Insurance Products are issued by Pacific International Insurance Pty Ltd ABN 83 169 311 193 (‘Pacific’). Prosura Pty Ltd ABN 59 638 142 720, Australian Financial Services Licence Number 530275 (‘Prosura’), is authorised to carry on a financial services business to provide general financial product advice, and deal in, general insurance products, and handle and settle claims. When Prosura provides these services, it does so on behalf of the insurer, Pacific, pursuant to a binding authority, as the agent of Pacific. Prosura does not act as your agent. Any advice provided by Prosura is general and does not take into account your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement and Financial Services Guide and the Target Market Determination. If you purchase a policy, Prosura receives a commission which is a percentage of your premium - ask us for more details.
All claims must be lodged online on Prosura My Policy Page.
Claims are processed within 10 working days after Prosura receives all appropriate information and documentation.
You may refer to the 'How do I lodge a claim?' FAQ to learn more about how to lodge a claim online, or contact Prosura directly for claims assistance.
Prosura Customer Care Team
Within Australia: 1300 677 180
Overseas: +61 7 3062 6818
Email address: help@prosura.com
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