Modified on: Wed, 8 Dec, 2021 at 2:29 PM
Prosura Rental Vehicle Excess Travel Insurance Products are issued by Pacific International Insurance Pty Ltd ABN 83 169 311 193 (‘Pacific’). Prosura Pty Ltd ABN 59 638 142 720, Australian Financial Services Licence Number 530275, (‘Prosura’), has been authorised by Pacific to enter into policies and deal with them, as the agent of Pacific. Prosura does not act as your agent. Any advice provided by Prosura is general and does not take into account your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement and Financial Services Guide and the Target Market Determination. If you purchase a policy, we receive a commission which is a percentage of your premium - ask us for more details.
All claims must be lodged online on Prosura My Policy Page.
Claims are processed within 10 working days after Prosura receives all appropriate information and documentation.
You may refer to the 'How do I lodge a claim?' FAQ to learn more about how to lodge a claim online, or contact Prosura directly for claims assistance.
Prosura Customer Care Team
Within Australia: 1300 677 180
Overseas: +61 7 3062 6818
Email address: help@prosura.com
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