I am having trouble with the purchase page. I have entered my details and tried to pay, however I'm not sure if the purchase has been confirmed?
Modified on: Tue, 9 May, 2023 at 5:16 PM
Prosura Rental Vehicle Excess Travel Insurance Products are issued by Pacific International Insurance Pty Ltd ABN 83 169 311 193 (‘Pacific’). Prosura Pty Ltd ABN 59 638 142 720, Australian Financial Services Licence Number 530275 (‘Prosura’), is authorised to carry on a financial services business to provide general financial product advice, and deal in, general insurance products, and handle and settle claims. When Prosura provides these services, it does so on behalf of the insurer, Pacific, pursuant to a binding authority, as the agent of Pacific. Prosura does not act as your agent. Any advice provided by Prosura is general and does not take into account your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement and Financial Services Guide and the Target Market Determination. If you purchase a policy, Prosura receives a commission which is a percentage of your premium - ask us for more details.
We're sorry that you are having difficulty purchasing your policy.
If you have not received a confirmation email, it is most likely that your policy has not yet been generated and that payment has not been made.
Please contact our Customer Care team via live chat on the insurance purchase page or via the Prosura website for further assistance.
Alternatively, you may call or email us on the contact details provided below.
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