Responses to customer voice messages and emails will be provided within 1 business day of receiving the request.
The Prosura call centre is open from 9am to 5pm Australian Eastern Standard Time (AEST), Monday to Friday.
How long will it take to receive a response to my email / voice mail? Print
Modified on: Tue, 9 May, 2023 at 5:15 PM
Prosura Rental Vehicle Excess Travel Insurance Products are issued by Pacific International Insurance Pty Ltd ABN 83 169 311 193 (‘Pacific’). Prosura Pty Ltd ABN 59 638 142 720, Australian Financial Services Licence Number 530275 (‘Prosura’), is authorised to carry on a financial services business to provide general financial product advice, and deal in, general insurance products, and handle and settle claims. When Prosura provides these services, it does so on behalf of the insurer, Pacific, pursuant to a binding authority, as the agent of Pacific. Prosura does not act as your agent. Any advice provided by Prosura is general and does not take into account your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement and Financial Services Guide and the Target Market Determination. If you purchase a policy, Prosura receives a commission which is a percentage of your premium - ask us for more details.
Prosura Customer Care Team
Within Australia: 1300 677 180
Overseas: +61 7 3062 6818
Email address: help@prosura.com
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