The car rental company would not accept my insurance so I purchased their excess reduction product. Can I get a refund?
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Modified on: Thu, 14 Mar, 2024 at 12:07 PM
Prosura Rental Vehicle Excess Travel Insurance Products are issued by Pacific International Insurance Pty Ltd ABN 83 169 311 193 (‘Pacific’). Prosura Pty Ltd ABN 59 638 142 720, Australian Financial Services Licence Number 530275 (‘Prosura’), is authorised to carry on a financial services business to provide general financial product advice, and deal in, general insurance products, and handle and settle claims. When Prosura provides these services, it does so on behalf of the insurer, Pacific, pursuant to a binding authority, as the agent of Pacific. Prosura does not act as your agent. Any advice provided by Prosura is general and does not take into account your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement and Financial Services Guide and the Target Market Determination. If you purchase a policy, Prosura receives a commission which is a percentage of your premium - ask us for more details.
Prior to commencement of your Period of Cover, you may cancel your Policy and obtain a refund of the premium paid (Processing Fees will not be refunded).
On and from commencement of the Period of Cover you can still cancel your Policy however a refund of premium will only be available
where you no longer require the Policy and you have contacted us by phone or email prior to commencement of your Period of Cover or promptly thereafter, or
otherwise at our discretion.
If you cancel your Policy you will not have the benefit of cover and will not be able to make any claims against the Policy.
You might also be interested in, "I have purchased both rental car excess insurance and excess reduction from the car rental company. Can I use both or is one redundant?".
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