How do I make a complaint?
Modified on: Tue, 21 Dec, 2021 at 10:06 AM
Prosura Rental Vehicle Excess Travel Insurance Products are issued by Pacific International Insurance Pty Ltd ABN 83 169 311 193 (‘Pacific’). Prosura Pty Ltd ABN 59 638 142 720, Australian Financial Services Licence Number 530275, (‘Prosura’), has been authorised by Pacific to enter into policies and deal with them, as the agent of Pacific. Prosura does not act as your agent. Any advice provided by Prosura is general and does not take into account your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement and Financial Services Guide and the Target Market Determination. If you purchase a policy, we receive a commission which is a percentage of your premium - ask us for more details.
If you are dissatisfied with a product or service provided by a Prosura (or our authorised representatives), including with our customer service, claims handling or our complaints process itself, we welcome your feedback.
Please visit https://prosura.com/complaints for up to date information on how to make a complaint.
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