Customer Support
- How do I contact Prosura?
- I called out of office hours. What should I do?
- How do I get a tax invoice for my insurance policy?
- Can I enquire about a policy if I am not the policy holder?
- Where can I read the Product Disclosure Statement (PDS)?
- What are the product terms and conditions?
- How long will it take to receive a response to my email / voice mail?
- Does the insurance product provide cover for reimbursement of credit card surcharges and fees charged by the car rental vehicle company?
- I am having trouble with the purchase page. I have entered my details and tried to pay, however I'm not sure if the purchase has been confirmed?
- I have not received my car rental excess insurance confirmation email.
- I have purchased both rental car excess insurance and excess reduction from the car rental company. Can I use both or is one redundant?
- How do I make a complaint?