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Knowledge base
Prosura Rental Vehicle Excess Insurance
Customer Top Questions
8
What is Rental Vehicle Excess Insurance?
How does car rental excess travel insurance work?
What does Prosura rental vehicle excess travel insurance cover?
What is reimbursement insurance?
Are you selling the car rental company's excess reduction product?
View all 8
Customer Support
12
How do I contact Prosura?
I called out of office hours. What should I do?
How do I get a tax invoice for my insurance policy?
Can I enquire about a policy if I am not the policy holder?
Where can I read the Product Disclosure Statement (PDS)?
View all 12
Purchase Support
14
Which state should I choose when purchasing my car rental excess travel insurance policy?
Can I travel between states with 1 policy?
Can I purchase a policy for a single day?
Does a single policy provide cover for 2 or more incidents within 1 journey?
What payment methods does Prosura accept?
View all 14
Key Product Features
4
What car rental vehicle types are covered by an excess travel insurance policy? Will my policy cover all car rental companies?
Does the car rental excess travel insurance product provide cover for travel to an island?
Does the car rental excess travel insurance product provide cover for multi vehicle accidents?
What is Emergency Cancellation Protection?
Product Inclusions
9
Does the car rental excess travel insurance product provide cover for single vehicle accidents (SVA)?
Does the car rental excess travel insurance product provide cover for underbody and roof damage?
Does the car rental excess travel insurance product provide cover for windscreen and auto glass damage?
Does the car rental excess travel insurance product provide cover for towing?
Does the car rental excess travel insurance product provide cover for hail damage?
View all 9
Customer Liability When Hiring A Car
3
What is the rental vehicle excess?
What is my financial liability when I hire a car?
Am I still liable for the damage to the rental car even if I was not at fault?
Nominated & Additional Drivers
8
What is a nominated driver?
How do I add my wife / spouse / partner / additional driver to my car rental excess travel insurance policy?
How much does it cost to add a driver to my car rental excess travel insurance policy?
How do I add an additional driver/s to the car rental agreement?
What age range does the product provide cover for?
View all 8
Policy Confirmation
3
How do I know that my car rental excess travel policy is confirmed?
What is a Certificate of Insurance?
When will my car rental excess travel insurance policy payment be charged to my credit card?
Policy Modifications
7
Can I extend my car rental excess travel insurance policy after the Period of Cover has expired?
Will my car rental excess travel insurance policy extend automatically when I extend my rental car hire?
Can I change the commencement of my car rental excess travel insurance Period of Cover?
Can I change the expiry of my car rental excess travel insurance Period of Cover?
Can I extend my car rental excess travel insurance policy?
View all 7
Policy Cancellations
4
How do I cancel my car rental excess travel insurance policy?
Can I cancel my car rental excess travel insurance policy any time before I travel?
Can I cancel my car rental excess travel insurance policy after I have collected my hire car?
I cancelled my car rental booking. Will my car rental excess travel insurance automatically cancel too?
Cooling Off Period
1
What are the product Cooling Off Period terms & conditions?
Refunds
7
I picked up / returned my rental car early. Can I get a part refund for the day/s that I did not use the hire car?
Can I get a partial refund for my excess travel insurance policy ?
What is the refund policy for my car rental excess travel insurance?
How long will it take for the refund to appear in my account?
Where will the refund be paid?
View all 7
Claims
9
Can assessed claim funds be paid in foreign currencies? (Travel in NZ policies)
Contact Prosura to Lodge a Claim
I am having trouble lodging my claim on www.prosura.com
What information do I need to provide to lodge a claim?
Can assessed claim funds be paid in foreign currencies? (Travel in AU policies)
View all 9
General
2
Who underwrites the rental vehicle excess insurance product?
How much does Prosura Rental Vehicle Excess Travel Insurance cost?